Frequently asked questions

Questions? We’ve got you covered.
Here’s everything you need to know about renting with Nest + Needed.

Renting with Nest + Needed

  • Select your baby gear, choose your rental dates, and pick a preferred delivery or pickup time window at checkout. We’ll prepare everything in advance and send a text when we’re on the way. Your items will arrive clean, assembled (when applicable), and ready to use. When your rental ends, we’ll return at the scheduled pickup time to collect everything—simple and seamless.

  • Renting saves you from the hassle of traveling with bulky items and the expense of buying gear you'll only use temporarily. It's convenient, affordable, and eco-friendly—without compromising on safety, comfort, or quality.

  • We curate premium baby gear brands known for safety, durability, and thoughtful design. Every item is selected with intention—nothing mass, nothing unnecessary.

  • Our rentals are suitable for infants and children from newborn to toddler, depending on the specific item. Check each product's manufacturer guidelines for age and weight specifications.

Delivery & Pickup

  • At checkout, you’ll select a two-hour delivery window and drop off location that works best for you and your schedule. On date of drop-off, we’ll send a text when we’re en route so you know exactly when to expect us.

    When your rental period ends, we’ll arrive during your selected pickup window to retrieve the items—no packing, cleaning, or drop-off required means no hassle for you!

  • We deliver throughout the Phoenix and Scottsdale metro areas. For locations outside this service area, pickup is available at no additional cost.

  • Yes! We deliver to hotels, Airbnbs, vacation rentals, and private residences. Just provide the address when booking.

  • Yes, someone 18 or older must be present to receive the delivery and sign for the equipment. The same applies for pickup.

  • We'll deliver your gear on your selected start date within the delivery window you choose at checkout. You'll receive a notification when we're on our way.

Cleaning, Safety & Quality

  • Absolutely! Every item is thoroughly cleaned, sanitized, and inspected between rentals using baby-safe, non-toxic products. We follow manufacturer guidelines and our own high standards to ensure the highest standards of hygiene and safety.

  • We use baby-safe, non-toxic cleaning products that are effective against germs while being gentle on sensitive skin. All products are EPA-approved.

  • Normal wear includes everyday use consistent with caring for a baby. If something is damaged beyond typical use, we’ll assess it thoughtfully and communicate clearly. Accidents happen—we’re always reasonable.

Payments, Deposits & Policies

  • No. We don’t require a security deposit for our rentals.

    Instead, we keep things simple and stress-free for families. By placing a booking, you agree that the card used at checkout may be charged after your rental if items are returned damaged beyond normal wear, excessively soiled, incomplete, or missing.

    We’ll always communicate clearly and aim to be fair and reasonable — our goal is to make renting baby gear easy, not complicated.

  • We understand that travel plans can change.

    • Cancellations made 48 hours or more in advance: Full refund
    • Cancellations within 48 hours of delivery: $35 cancellation fee

    This allows us to manage scheduling and preparation while remaining flexible for families.

  • Yes! Contact us before your rental end date to extend. Extensions are subject to availability and will be charged at a daily add-on rental rate.